Company Name: LUFTHANSA GROUP

Award Category: ESG Performance

Company Size: Large Business Group

Environment

Climate Change:

1. Establish clear carbon emission targets and develop carbon neutral pathways.  

• By 2030: Halve net CO₂ emissions compared to 2019  

• By 2050: CO₂ neutrality (net zero CO₂ emissions)  

   2. Low-emission flight operations

      #MakeChangFly Theme

• Fuel efficient fleet: eg: A350 on PVG-MUC saves a good 30% of kerosene compared with A343

• Efficient aircraft operations (eg: AI solution) 

• Flying with Sustainable Aviation Fuel(SAF)

• Innovative Technology: Aeroshark, PtL, StL

• Commitment to climate research

• Carbon offsetting

• Weight reduction: paper documents replaced by E-files

• Zero Single-use plastic in 2025 

• Intermodality (In cooperation with local rail or bus providers, offer an integrated mobility product.) 

Natural Resources and Energy:

1. Replace printing materials 

   
   

2. Implement waste reduction and recycling programs to minimize waste and promote a circular economy. 

   
   

3. Employee Engagement 

   
   

4. Pioneer airline to invest and use of SAF (current based on biogenic source materials could reduce 80% CO2 emission;future investment in PtL, StL). 

Prevention of Pollution:

1. Goal: 0% Single-use plastic & aluminum by 2025
   

• Circularity and resource use  

  
  

• Sustainable Packaging 

  
  

• Recycling 

  
  

• Circular freight packaging 

  
  

• Circular Textiles 

   2. Minimizing Food Waste on board(eg: pre-order meal service)

Other Actions Taken for Environmental Protection:

1. The world's largest offering of more sustainable flight options  
   

   
   

2. CO2-Compensation project  

   
   

3. Active noise abatement 

Social

HR Development and Engagement:

1. Flexible working location  

    (2-day WFH policy in China) 

   
   

2. Job shadowing project across different Bus or cities 

   
   

3. Employee Assistance Program(EAP) Employee Orientation  
   

   
   

4. Female Talent Development Program- “Go Forward”  
   

   
   

5. Cultural Journey Transformation – “Vielfalt” 

Diversity, Equity and Inclusion:

1. Diversity & equal opportunities  
   

• Inclusion across all characteristics 

• Opportunity equality throughout the organization,from gender to LGBTQ+ to race & ethnicity
  

• International diversity  

• Cross-functional teams  

• Diverse educational backgrounds 

   2. Goal 

• 25% women in senior management by 2025  

• 30% international hires in next generation programmes every year 

Product Liability:

1. Customer orientation  

• Enhancing Customer Satisfaction  
  

• Extending Service Operating Hours in China 

• Establishing Standard Response Deadlines 

• Protecting the rights and interests of customers 

   2. SBTi-LHG is the first aviation group in Europe with a scientifically based CO₂ reduction target in line with the goals of the Paris Climate Agreement of 2015. 

   3. The world’s first airline group to offer “Green Fare” 

   4. The first European airline group to join the First Movers Coalition (FMC) 

Supply Chain:

1. Offer supplier training: sustainability topic 

   
   

2. Provide a sustainability strategic cooperation program  

   
   

3.  Cooperate with B2B customers invest SAF to reduce flying carbon footprint:   

• SAF Bulk Deal  

• Joint ESG activities 

   4. 250 million USD investment in SAF until 2024 

   5. Lufthansa and Shell have signed a MoU to supply SAF in a volume of up to 1.8 million metric tons for the years 2024-2030 

Facts: 

(From 2022 up until today, 31ton SAF is invested from China and reduced >93ton CO2 emission.)  

Community Engagement:

1. Help Alliance Community in China 

   
   

2. LHG Sustainability Forum with The Paper  (29Nov 2022) 

   
   

3.  UCCA+Lufthansa Group Sustainability Event - Travel in Modern Time (24Jul 2023) 

   
   

4. Collaborate with industry peers to raise sustainability awareness 

Corporate Governance

Governance Organizational and Mechanism:

1. Stakeholder Dialogue

   
   

2. Business Ethics and Compliance

   
   

3. Transparent reporting

   
   

4. General Data Protection Regulation (GDPR)

   
   

5. Corporate-Governance-structures

   
   

6. Risk management 

   
   

7. Compliance Office 

Innovation Sustainability:

1. FLYING WITH SUNLIGHT 

The unique Sun-to-Liquid procedure uses concentrated sunlight to produce carbon-neutral kerosene. Swiss is a part of Lufthansa Group will be the first in the world to fly with it. 

   2. BASED ON RENEWABLE ELECTRICAL ENERGY 

Another promising innovation: With Power-to-Liquid technology sustainable fuel can be produced from green electricity, water and CO2. The Lufthansa Group is driving the development of this technology. 

   3. AeroSHARK 

A new technology innovated by Lufthansa Technik in collaboration with BASF. Aeroshark is a bionic adhesive film applied to the surface of the aircraft. It replicates the skin of sharks to optimize the airflow and thus reduce fuel consumption.  

Extra Points

ESG / Sustainability / CSR reports, e.g.:

Lufthansa Group ESG Fact Sheet: Reports - Lufthansa Group 

ESG rating, e.g. EcoVadis, MSCI:

ESG Rating:  Sustainability ratings and indices - Lufthansa Group 

ESG Verification or Certification:

Commit to 10 UN SDGs

Responsive to or engaged in ESG Initiatives / Standards / Goals:

SBTi certificate

Other ESG related awards, e.g. TOP ESG Employer:

2022 Sustainability Awarding In China